Privacy Policy

Welcome to the Superheroes Academy! And thank you for choosing us. We look forward to helping you Unleash Your Agile Superpowers!™

 

INTRODUCTION

We provide coaching, training, mentoring and facilitation services in-person and online (“Services”). During the course of our work we are required to collect information about our clients that is relevant to the Services we provide. This document describes the terms of use of our Services and what information we collect, how long we retain that information, the conditions under which we share information, and your rights relative to your information.

By using or accessing our Services in any manner, you acknowledge and agree to these terms. Please read them carefully.

 

TERMS OF USE

The Superheroes Academy and its coaches will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

In all cases, Superheroes Academy, and its coaches, suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.

 

CHOICE OF LAW

This Policy will be interpreted under and governed by the laws of the Province of Alberta. By using our Services, you agree to submit to the exclusive jurisdiction of the courts of the Province of Alberta.

 

WHY SUPERHEROES ACADEMY COLLECTS INFORMATION

We collect information from our clients for the purpose of:

  • ongoing communication with our clients

  • registering our clients for certifications through the Scrum Alliance

  • effectively providing our coaching, training, mentoring, and/or facilitation services, which includes (but is not limited to): conversations via email and online collaboration tools (ie. Slack), the temporary publishing online of videos from our programs, and the mailing of graduation packages to clients using our Services.

 

DATA COLLECTED BY SUPERHEROES ACADEMY

To provide effective coaching, training, mentoring and facilitation services in-person and online we collect the following information about our clients:

  • organization name

  • name, email address and physical address (if provided) of the contact person or client using our Services

  • conversations conducted via online collaboration tools

  • video recordings of online programs

  • feedback and testimonials about our Services

All video recordings of our online programs and all conversations conducted via online collaboration tools are restricted to Superheroes Academy coaches and participants in that particular cohort. Video recordings and conversations are retained and remain accessible online for a period of two months from the end date of the program. Superheroes Academy deletes all recordings and private Slack channels after that time. Any conversations conducted in one of our public forums may continue to be accessible in perpetuity.

Superheroes Academy reserves the right to request permission from participants to use specific video recordings for the purposes of advertising, marketing or content creation. Only those whose names or images remain visible in the video recording are required to provide their permission. Permission is not requested by Superheroes Academy from participants who may have been present for the video recording, but whose names or images are no longer visible in the recording. Superheroes Academy may retain such recordings in perpetuity.

 

PARTNERS

In order to provide our Services to you, Superheroes Academy regularly works with the following partners:

 

SHARING YOUR INFORMATION

We do not share your personal information with companies, organizations or individuals outside of Superheroes Academy except in the following situations:

For certifications:

We share only your name and email address with Scrum Alliance for the purpose of registering you for a certification earned through one of our programs.

We share only your name and email address with the International Coach Federation (ICF) for the purpose of validating coaching hours for Superheroes Academy coaches. The ICF may, at its discretion, contact you to verify our coaching hours.

For newsletters:

By subscribing to our newsletters, you are aware of our use of Mailchimp as our marketing platform and agree to the transfer of your data (name, email, message) to Mailchimp (see Mailchimp’s privacy policy).

With your consent:

We may share only your name and email address with another training or coaching provider at your request or with your permission. For example, when referring you to another training or coaching provider who offers a service that may be of interest to you.

 

COOKIES

The Superheroes Academy website uses cookies to provide a better experience for our users by collecting data to improve the performance, functionality and usability of our website. You may opt out of the use of cookies while on our site by not accepting our use of cookies via our cookie banner or by disabling cookies in your web browser. Our website may fail to operate properly should you disable cookies in either or both of these ways. Please refer to our website provider’s cookie and privacy policies for more information:

YOUR INFORMATION

The information we collect about you, our client, through the normal course of business is still your information. As such, you have the right to: request a copy of your information, request that your information be updated for accuracy, request that we no longer collect information from you, and request that we no longer retain your information. Please contact us at info@superheroes.academy with any of these requests.

Please note: we are unable to provide, update or remove data that has been shared with the Scrum Alliance. Please contact the Scrum Alliance directly regarding any personal information that they may retain as a result of certification registrations by Superheroes Academy.

CLIENT OBLIGATIONS

You are expected to uphold the terms of this privacy policy, even as it applies to your actions. You agree not to in any way make private conversations or recordings available publicly or to any persons outside of the cohort in which our Services were provided. This includes (but is not limited to) Slack conversations in private channels or other private instant/text messages, email communications intended for a specific audience and video or audio recordings of training and coaching sessions or workshops.

 

COMPLIANCE AND COOPERATION WITH REGULATORS

We regularly review our Terms of Use and Privacy Policy and make every effort to process your information in ways that comply with this policy.

 

Effective May 25, 2018

Updated August 5, 2020